Rental Law Reforms: What You Need to Know

Understanding the recent changes to rental laws and how they affect you and your clients.

The new rental reforms: what they mean for agents, landlords and tenants.

As of May 2025, the Queensland Government introduced a series of rental law reforms designed to create a fairer, more transparent rental market. 

These changes aim to strike a balance between protecting tenants’ rights and supporting property owners, while enhancing the overall stability of the rental sector.

But what do these reforms really mean for your clients and how should agents adapt? Here’s a breakdown of the key changes—and how they impact property management.

1. Stronger Privacy Protections for Renters

One of the most significant changes is the strengthened privacy protection for renters. Now, tenants must receive 48 hours’ notice for property entries, unless it’s an emergency, safety check, or general inspection. This change ensures tenants have more control over their living space and are better informed about access to their property.

How it impacts agents:

As an agent, this means better communication and scheduling with tenants to ensure compliance. Be proactive in managing entry times and setting expectations with both tenants and landlords.

2. More Secure Handling of Personal Information

The introduction of a standardised rental application form is aimed at ensuring secure management of renters’ personal details. This new rule aligns with broader privacy concerns, aiming to protect sensitive information throughout the rental process.

How it impacts agents:

Ensure you’re using the new standardised form and keep up to date with how personal data is managed. Tenants will expect a higher level of transparency and trust regarding how their information is handled.

3. Flexibility in Rental Applications

Renters now have more options in how they submit their rental applications, providing greater flexibility in the application process. This change makes it easier for renters to apply on their terms—whether through digital platforms or traditional methods.

How it impacts agents:

Be prepared to manage multiple application channels and adapt to renters’ preferences. Offering flexibility in submission methods is an added value that can help attract a wider pool of tenants.

4. Greater Transparency in Payment Methods

Under the new reforms, property owners and managers are required to disclose any financial benefits they may receive from specific rent payment options. Whether it’s a third-party payment service or an arrangement with a payment provider, this transparency ensures fairness and helps tenants understand any associated costs.

How it impacts agents:

This is a key area where transparency will be crucial. Be clear with tenants about how payments are processed and if there are any additional charges. Avoiding hidden fees or confusion will help build trust with both tenants and landlords.

5. Clearer Rules for Property Changes

The process for making property changes, such as attaching fixtures or personalising rental spaces, has been clarified. Tenants now have a clearer understanding of what changes are allowed and how to request permission from landlords, promoting better relationships and fewer disputes.

How it impacts agents:

As an agent, this means clearly communicating the rules around property modifications. Ensure landlords and tenants are aligned on what can and can’t be changed, and handle any requests for property alterations in line with the new rules.

Navigating the Reforms: What’s Next?

The rental law reforms have been designed to improve the rental experience for everyone involved—but it’s important for agents to stay informed and adjust their practices accordingly. 

By embracing these changes, you can help foster better relationships with tenants, ensure compliance for your landlords, and continue to build your rent roll.

If you’re unsure about how these reforms affect your business or need assistance adjusting your property management practices, get in touch.

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